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As a Public Safety Communications Officer, you play a vital role in public safety, you are a lifeline between the communities of PEI and the public safety resources they require. Embark on a rewarding and fulfilling career in a fast-paced environment where you provide crucial assistance to those in need and make a real difference in the lives you touch.

Located at our communications centre in Charlottetown, our teams work closely together to support our communities in a time of crisis, ensuring a calm voice during emergency situations and creating a healthier and safer community in Prince Edward Island.

At Medacom Atlantic, caring is not only a core value, it’s at the heart of everything we do. We are proud to offer resources to support our teams such as an Employee Assistance Program, Internal Peer Support Group, Mental Health support. Permanent employees also benefit from a comprehensive benefits package that supports them and their families.

As a successful candidate, you will benefit from paid training and certification to instill confidence, enhance high-skilled communication techniques, and ensure you are prepared for any situation.

Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the Medacom Atlantic Operations Manager and is responsible for the following:

Working Conditions:

• Unionized environment

• As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.

• Must be able to work 10-12 hour shifts.

• Must be capable of navigating a high-stress and fast paced working environment

• Must have the ability to approach and lead through extreme emergency situations

• Dress code: Uniformed, Clean and professional appearance (uniform is provided).

Requirements:

• Grade 12 (or equivalent).

• Additional education in Communications is an asset.

• Work experience in a similar environment is an asset. For example:

  • Emergency services (firefighting, search and rescue, first aid services)

  • Medical field

  • Communications

  • Technology

  • Online medical support, etc.

• Excellent English language

• Excellent computer proficiency

• Successful candidates must provide the following, issued within the last 12 months:

  • Valid CPR Level C certification

  • Criminal Record Check with vulnerable sector

  • Standard Employment Hearing Assessment

• Successfully complete aptitude test (Criticall).

• Successfully complete internal training (8-10 weeks) including:

  • Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.

  • Paid in-house classroom & OJT program

• Bilingual is an asset.

Day-to-Day Responsibilities:

• Reporting to the Operations Manager

• Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)

• Delivering emergency service dispatching

• Delivering high-quality customer service for all customers/patients

• Monitoring and coordinating the movement of Island EMS resources

• Booking and coordinating non-emergency ambulance transfers

• Maintain daily reporting

• Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs

• Building and maintaining strong relationships with the internal Shift Captains & Teams

• Report on internal and external service inquiries (through reporting)

• Collaborate with team members

• Information sharing

Skills and Attributes:

• Fluent in English

• Ability to thrive in a fast-paced work environment

• Excellent communication

• Calm in high-stress work environments

• Active listening skills

• Excellent computer proficiency

• Attention to detail

• Documentation skills

• Critical thinking/decision making

• Ability to multi-task with little direction

• Confidence in decision making

• Organized

• Possess a confident and strong telephone presence

Interpersonal Requirements:

• Strong desire to help others through public service

• Energetic

• Confidence

• In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive

• Collaborative